Return policy

In case you are not happy with any products, we’ll be happy to take them back and provide you with a refund in your Hyper-marche.com account wallet. Please follow the following steps to effectively process your return.

Please notify us by sending an e-mail with the photo of the damaged product attached and mention the order number within seven days of delivery.

Properly pack the return items in a box to prevent damage during return transport and apply the required postage at your nearby Post office. We will not accept returns of items, if insufficient postage stamps are applied.

We expect our customers to send us carefully packed return items.

After receiving the goods in the original condition, unopened, we shall return the cost of the goods in 5 working days into your Hyper-marche.com account wallet. We don’t bear the shipping of the return items.

Please keep the postage receipt with you until you receive your refund, for your reference.