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Refund
The refund process will be initiated under one of these conditions (cancelation of order, damaged goods or return of the goods)
Please take a few photos of the products, then send those pictures with your order number to us at support@hyper-marche.com / WhatsApp: +33 745314403. We will proceed with the refund process, if the complaint is valid.
Mostly, Vegetables are imported from India and other countries so we can’t always guarantee that there won’t be any damage. It is best to collect the order as early as possible to avoid spoiling vegetables. However, if you receive any fresh products which are not in good shape, please inform us right away or at least the same day with the full photos showing the damaged products along with the order number in subject.
For the perishables based on the spoiled rate of goods we will provide a 50% or 100% refund. For damaged and returned products, we will initiate the refund after we receive the product back at our warehouse. Hyper-marche.com reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable refund.
To make a claim under our Refund Policy, you must provide us with a valid Photo of the damaged product and notify us within 24 hours of collecting your order. Any claim for refund of perishables after 24hrs of collecting your order will be denied.
For home delivery, If the delivery attempt is failed and the parcel is left at the client door which is then collected at their own convenience. Then the customer cannot claim a refund for perishables.
Refund Method
Most of the refund amount will be credited to your Hyper-marche.com account wallet. This amount will be deducted from the bill amount when you place an order with us next time. On certain requests from the customers the refund amount can be processed based on the mode of payment used by the customer while placing the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement sometimes if our wallet doesn't work.
