FAQ

You can reach us via email at support@hyper-marche.com, by phone, or through the contact form on our website. Our customer support team is here to help with any questions or issues you may have.

Yes, customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

If you receive damaged or missing products, contact our customer support team with photo proof and order details. Refunds will be processed to your wallet or bank account, depending on the amount and your preference.

Yes, you can pre-order items that are currently out of stock. We will notify you when the item is back in stock and ready for delivery.

Contact our customer support team immediately at support@hyper-marche.com to correct the shipping address if the order has not been dispatched.

To change or cancel an order, contact our customer support team at support@hyper-marche.com as soon as possible. Changes can only be made if the order has not yet been processed.

After your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the courier’s tracking page.

No, you can not choose a convenient date and time for your delivery.

Delivery charges vary depending on your location and the total order value. Detailed delivery charge information is available on our website.

Orders are typically dispatched within 1-2 days after they are placed.

We provide delivery services across various regions in France. Check our delivery areas on the website to see if we deliver to your location.

Currently, we do not accept meal vouchers or restaurant tickets.

We accept a variety of payment methods including credit/debit cards.

Yes, all prices listed on our website include VAT. The VAT amount will be mentioned on your invoice.

Minimum order values may apply based on your delivery location. Detailed information is available on our website. Please look into terms and conditions.

Registering and placing an order is simple. Visit our website and Create an account, add products to your cart, and complete your order at checkout.